Job Description
Join Washington DC's premier hospitality destination as an Evening Guest Service Associate! We're seeking charismatic individuals to deliver exceptional guest experiences during our vibrant evening operations. This flexible part-time role offers competitive pay in the heart of the nation's capital.
Perfect for students, career changers, or anyone seeking evening hours, you'll be the cornerstone of our guest journey – from warm welcomes to seamless check-outs. Our commitment to staff development ensures you'll gain valuable customer service skills while working with a supportive team.
Responsibilities
- Deliver exceptional guest service with genuine enthusiasm during evening hours
- Manage check-in/check-out processes efficiently using our hospitality software
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate transaction records
- Prepare evening reports and maintain front desk organization
- Uphold brand standards in appearance and service delivery
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Strong communication and problem-solving abilities
- Proficiency with hospitality software (Opera, Cloudbeds) or similar
- Ability to work evenings, weekends, and holidays consistently
- Attention to detail and cash handling accuracy
- Professional appearance and positive demeanor
- Must be authorized to work in the United States