Job Description
Join our dynamic team as an Evening Guest Service Associate at City Center Hospitality Group! We're seeking passionate individuals to deliver exceptional experiences during our peak evening hours. This flexible part-time role offers competitive pay, tips, and the opportunity to work in Cleveland's vibrant downtown scene. Perfect for students, parents, or anyone seeking evening flexibility.
Our associates are the heart of our operations, creating memorable moments for guests while maintaining our reputation for excellence. With evening shifts typically between 4 PM - 11 PM, you'll enjoy work-life balance while gaining valuable hospitality experience.
Responsibilities
- Provide exceptional guest service with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using our hotel management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Monitor security protocols and ensure guest safety
- Assist with event setup and evening operations as needed
Qualifications
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency with POS systems
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent
- Valid Ohio driver's license (for occasional errands)