Job Description
Join our award-winning team at Harborview Hospitality as an Evening Guest Experience Specialist! This role offers the perfect blend of flexibility and growth in Boston's vibrant hospitality scene. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your passion for exceptional service shines. As a cornerstone of our evening operations, you'll create memorable moments for guests while building valuable skills in customer relations and operations management. We're committed to your development with clear advancement paths and a supportive team culture that celebrates diversity and excellence.
Responsibilities
- Deliver exceptional guest experiences through personalized service and problem-solving
- Manage check-in/check-out processes efficiently using our property management system
- Coordinate evening operations including room assignments, guest requests, and maintenance coordination
- Process payments and handle cash/credit transactions with precision
- Collaborate with housekeeping and security teams to ensure seamless evening operations
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Maintain accurate guest records and communicate relevant information to the day team
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills with a warm, professional demeanor
- Ability to multitask effectively in a fast-paced evening environment
- Basic proficiency with technology and willingness to learn new systems
- Flexibility to work evenings, weekends, and holidays as required
- Attention to detail and organizational skills for managing guest records
- Valid Massachusetts driver's license (if transportation between properties needed)
- High school diploma or equivalent required