Job Description
Join Boston's premier boutique hotel team as an Evening Guest Experience Associate! We're seeking charismatic individuals to deliver exceptional hospitality during our peak evening hours. This role combines front desk operations with concierge services, creating memorable experiences for business and leisure travelers. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for growth within our luxury hospitality brand.
Perfect for students, professionals, and night owls seeking meaningful evening employment in Boston's vibrant Back Bay neighborhood. Training provided for the right candidates with a passion for customer service.
Responsibilities
- Manage check-in/check-out processes and guest inquiries during evening shifts
- Provide personalized concierge recommendations for dining, entertainment, and attractions
- Handle guest requests with efficiency and discretion, including room service coordination
- Maintain accurate guest records and communicate with overnight staff
- Uphold brand standards through exceptional service and problem resolution
- Collaborate with security team for guest safety protocols
- Support property maintenance and cleanliness standards
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with hotel management systems (training provided)
- Flexible availability including weekends and holidays
- Must be 18+ years old and authorized to work in the US
- Knowledge of Boston area attractions a plus