Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Support Services is currently seeking enthusiastic professionals to join our team in Mesa, Arizona. We offer a dynamic work environment where your skills are valued, and your time is respected.
As a leading provider of customer support solutions, we are expanding our evening and full-time shifts to meet the growing needs of our clients. We are looking for individuals who thrive in a fast-paced setting and are committed to delivering exceptional service to our customers.
Why Join Us?
- Flexible Scheduling: Choose from various shifts including evenings and weekends.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Professional Growth: Clear pathways for career advancement within the company.
- Modern Equipment: High-speed internet and state-of-the-art computer systems provided.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues efficiently while maintaining a professional and empathetic demeanor.
- Update customer records in the CRM system accurately and in a timely manner.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to all company policies, procedures, and quality assurance standards.
- Collaborate with team members to improve overall service delivery and team efficiency.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous customer service experience is a plus, but training is provided for motivated candidates.
- Strong computer literacy and typing skills (minimum 40 WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available for evening shifts and weekends as required by business needs.