Job Description
Are you seeking a rewarding evening part-time job in Columbus, OH? Columbus Connect Solutions is currently urgently hiring dedicated Customer Support Specialists to join our growing team. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you immediately.
As an Evening Support Specialist, you will be the voice of our brand, ensuring our customers receive exceptional service during our peak hours. This role offers competitive pay, flexible scheduling, and the chance to make a real impact.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Flexible evening shifts (4:00 PM - 11:00 PM)
- Opportunity for advancement within the company
Don't wait! We are reviewing applications daily. Apply today to secure your spot in our Columbus team.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on problem resolution.
- Manage incoming support tickets and update customer records in our CRM system efficiently.
- Assist customers with product information, troubleshooting, and account management.
- Collaborate with the morning support team to ensure seamless service continuity.
- Maintain a professional and positive demeanor during high-volume periods.
- Identify opportunities to improve customer satisfaction scores and reduce churn.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or support roles is a plus but not mandatory for the right candidates.
- Must be available to work evening shifts (specifically 4:00 PM - 11:00 PM).
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to multitask and remain calm under pressure.