Job Description
Join Our Elite Evening Team
Are you looking for a rewarding career that fits your lifestyle? TechFlow Solutions is currently seeking a highly motivated Evening Customer Support Specialist to join our dynamic team in San Jose. In this role, you will be the voice and face of our brand during our peak evening hours, ensuring our clients receive world-class technical support and service.
We value work-life balance and offer a competitive benefits package, including health insurance, paid time off, and a supportive work environment. If you are tech-savvy, patient, and ready to make an impact, we want to hear from you.
Responsibilities
Key Responsibilities
- Provide exceptional technical support to customers via phone and email during evening shifts.
- Diagnose and troubleshoot software and hardware issues to resolve customer inquiries efficiently.
- Maintain detailed and accurate records of all customer interactions and support tickets in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolutions.
- Identify opportunities to improve customer satisfaction and contribute to process optimization.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
Requirements
- High school diploma or equivalent; Associate’s degree or technical certification is a plus.
- Previous experience in customer service, technical support, or a related field.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work evening shifts, including weekends.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.