Job Description
Are you seeking a flexible, rewarding career in Kansas City? We are looking for dedicated individuals to join our team as Evening Customer Support Specialists. This is an immediate hire opportunity for candidates who excel in a fast-paced environment and want to make a real impact.
As a key member of our support team, you will be the voice of our brand, helping customers resolve issues efficiently during our high-traffic evening shifts. We pride ourselves on a modern, inclusive culture and offer competitive compensation for your hard work.
Why Apply?
- Immediate Start: Don't wait months for a start date—join us today.
- Flexible Scheduling: Evening shifts allow you to maintain a healthy work-life balance.
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Modern Tools: Work with cutting-edge CRM software and remote-friendly technology.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and account updates accurately and efficiently.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Identify opportunities to upsell products or services to meet sales targets.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service or retail experience is a plus.
- Must be available to work evenings, specifically 4:00 PM to 12:00 AM.
- Strong computer proficiency with Microsoft Office Suite and CRM software.
- Excellent verbal communication and active listening skills.
- Ability to work independently and handle high-pressure situations calmly.