Job Description
Are you looking for a dynamic role that offers work-life balance? Apex Solutions Ltd is seeking a dedicated Customer Support Specialist to join our thriving team in London. We pride ourselves on delivering top-tier technical support to our global clientele, and we need someone reliable to cover our evening shifts. This position is perfect for candidates seeking evening part time jobs or full time jobs with flexible scheduling options.
As part of our evening operations, you will be the first point of contact for our valued customers, ensuring their technical issues are resolved efficiently and professionally. We offer a modern hybrid work environment and a competitive benefits package, including pension contributions and professional development opportunities.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat during evening hours (18:00 - 22:00).
- Diagnose and troubleshoot customer technical issues regarding our software products and services.
- Maintain accurate records of all customer interactions and issues in our CRM system.
- Collaborate with the morning shift team to ensure seamless handover of critical tickets.
- Identify and escalate complex issues to senior technical leads when necessary.
- Stay up-to-date with product knowledge and industry trends to provide accurate information.
- Adhere to company quality assurance standards and service level agreements (SLAs).
Qualifications
- Strong command of the English language, both written and verbal.
- Previous experience in customer service or technical support is highly desirable.
- Basic computer literacy and the ability to learn new software quickly.
- Reliable internet connection and a quiet workspace for remote evening shifts.
- Ability to work independently and manage time effectively during evening hours.
- High level of patience, empathy, and problem-solving skills.