Job Description
Are you seeking a rewarding career with a schedule that works for you? Apex Horizon Solutions is currently hiring Evening Customer Support Specialists for our Tampa, FL location. We are looking for motivated individuals who are ready to start immediately and provide exceptional service to our diverse client base.
What We Offer:
- Immediate Hire: Start your new career within two weeks of applying.
- Flexible Hours: Enjoy a predictable evening schedule that leaves your days free.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Work Environment: Access to state-of-the-art equipment and a supportive team culture.
Responsibilities
- Provide high-quality customer support via chat, email, and phone during evening shifts.
- Resolve customer inquiries and troubleshoot technical issues efficiently and accurately.
- Document all interactions and resolutions in our CRM system.
- Maintain up-to-date knowledge of our products and service offerings.
- Collaborate with the morning support team to ensure seamless workflow transitions.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not mandatory for immediate hires.
- Strong typing skills (35+ WPM) and computer proficiency.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) with reliability.