Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Solutions Group is urgently hiring dedicated Evening Part-Time professionals in Minneapolis, MN. Join a dynamic team where you can make a real impact while enjoying a work-life balance that works for you.
We are seeking a reliable and friendly individual to join our support team. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening shifts.
- Resolve technical inquiries and troubleshoot customer issues efficiently and accurately.
- Document all interactions in our CRM system to ensure seamless follow-up and quality assurance.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Manage multiple priorities and meet daily performance targets while maintaining a positive demeanor.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or a related field is preferred.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or similar).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.