Job Description
Are you looking for a rewarding evening part-time opportunity in the vibrant city of Detroit?
Apex Logistics & Support Services is seeking a dedicated Customer Support Specialist to join our growing team. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
Our evening shifts offer a perfect work-life balance, allowing you to manage your personal commitments while building a successful career. This is an excellent role for students or professionals seeking supplemental income.
Why Join Us?
- Competitive hourly pay ($18 - $22).
- Flexible scheduling with evening shifts (4:00 PM - 10:00 PM).
- Modern, inclusive work environment in downtown Detroit.
- Opportunities for growth within the organization.
Responsibilities
Resolve Customer Inquiries: Assist clients via phone and email during evening hours with patience and professionalism.Issue Resolution: Troubleshoot common problems and escalate complex issues to senior management.Data Management: Accurately document customer interactions and feedback in our CRM system.Process Improvement: Identify trends in customer feedback and suggest improvements to the team.Team Collaboration: Work closely with the morning support team to ensure seamless service transitions.
Qualifications
Education: High school diploma or GED required.Experience: Previous customer service experience preferred but not mandatory.Skills: Strong written and verbal communication skills.Availability: Must be available to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends.Technology: Proficient with MS Office Suite and basic computer navigation.