Job Description
Are you seeking a flexible job opportunity that fits your evening and weekend schedule? Zenith Support Solutions is now hiring enthusiastic Customer Support Associates in Portland, Oregon. We are looking for individuals who are ready to start a new career without prior experience required.
Join our remote-friendly team and enjoy competitive pay, comprehensive training, and a supportive work culture. We prioritize our employees' work-life balance and offer a clear path for career advancement.
Key Benefits:
- Evening and Weekend Shifts (4:00 PM - 10:00 PM).
- Remote work options available for qualified candidates.
- No prior experience necessary – full training provided.
- Health and dental benefits for full-time roles.
Responsibilities
- Answer incoming customer inquiries via phone and email during evening and weekend hours.
- Provide exceptional customer service by resolving issues and answering questions with patience.
- Process customer orders, returns, and refunds accurately and efficiently.
- Document all customer interactions and account information in the CRM system.
- Collaborate with the support team to ensure high service standards.
- Identify upsell opportunities to enhance customer value.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work evenings and weekends consistently.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and adapt to remote work environments.
- Must be a US resident and authorized to work.