Job Description
Are you looking for a flexible evening part-time job in London with a leading technology firm? InnovateTech Solutions UK is currently seeking motivated, entry-level candidates to join our dynamic support team. This role offers the perfect work-life balance for students or professionals seeking extra income.
As an Evening Support Associate, you will be the first point of contact for our valued clients, assisting them with technical inquiries and product information. We pride ourselves on our inclusive culture and provide comprehensive training to ensure your success in this role. If you have a positive attitude and a knack for problem-solving, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening shifts.
- Provide first-level technical troubleshooting and support for standard software and hardware issues.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and information sharing.
- Stay updated on product features and company policies through evening training sessions.
- Resolve customer complaints with patience and professionalism to ensure high satisfaction levels.
Qualifications
- High school diploma or equivalent (A-levels are a plus).
- Strong verbal and written communication skills with a professional telephone manner.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Reliable access to a computer and high-speed internet connection.
- Ability to work flexible hours, specifically during evening shifts (e.g., 5:00 PM - 10:00 PM).
- Enthusiastic approach to learning new technologies and processes.