Job Description
Join our dynamic team at GlobalConnect Solutions as an Evening Customer Service Specialist! We're seeking motivated individuals with flexible schedules to deliver exceptional support to our diverse client base. This immediate hire opportunity offers evening shifts (4:00 PM - 10:00 PM) with competitive pay and growth potential. Enjoy a supportive environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, order discrepancies, and billing concerns efficiently
- Maintain accurate customer records in CRM systems while adhering to data security protocols
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet performance metrics for response time, first-contact resolution, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong problem-solving abilities with attention to detail
- Excellent verbal communication skills in English (bilingual Spanish a plus)
- Proficient with Microsoft Office Suite and CRM software
- Ability to work independently while maintaining team collaboration
- Reliable transportation and punctual attendance