Job Description
Join our dynamic team at Nexus Solutions Group as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This is an immediate hire opportunity offering flexible scheduling and competitive compensation. If you're passionate about problem-solving and thrive in fast-paced environments, apply today and start your career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step troubleshooting guidance
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Document all interactions and resolutions following company protocols
- Meet key performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage multiple tasks
- Flexible evening availability (5 PM - 11 PM, 4 days/week)
- Positive attitude and commitment to exceptional service