Job Description
Join our dynamic team at Dallas Connect Solutions and become the voice of our brand! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This immediate hire opportunity offers competitive pay, flexible scheduling, and a vibrant work environment in the heart of Dallas. If you thrive in fast-paced settings and excel at resolving customer inquiries, we want to hear from you!
Responsibilities
- Handle incoming customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, order issues, and technical support requests
- Update customer records in CRM systems with accurate information
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Document interactions and maintain detailed case notes
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or retail setting
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong data entry accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Available to work flexible evening shifts (3 PM - 11 PM)
- Positive attitude with problem-solving mindset under pressure