Job Description
Join our dynamic team at Apex Solutions Group and unlock your potential with evening part-time roles offering unmatched flexibility! We're seeking passionate individuals to deliver exceptional customer experiences during evening hours, with opportunities to transition to full-time based on performance. Enjoy competitive pay, comprehensive training, and a supportive culture that values work-life balance. Perfect for students, parents, or professionals seeking supplemental income with schedule autonomy.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in customer databases for continuity
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Adapt to flexible scheduling between 4 PM - 11 PM based on business needs
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or call center experience preferred
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and basic troubleshooting
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Raleigh location