Job Description
Join our award-winning team at Apex Solutions Group and transform your evenings into rewarding work! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional client experiences during flexible evening shifts. This immediate hire opportunity offers competitive pay, remote work options, and a supportive culture where your growth matters. Perfect for students, parents, or professionals seeking work-life balance without sacrificing career advancement.
Why Choose Apex Solutions Group? • Industry-leading training programs • Performance-based bonuses • Health benefits for part-time employees • Career advancement pathways • Modern remote work infrastructure
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalated concerns
- Meet/exceed key performance metrics: CSAT scores, resolution time, and first-contact rate
- Proactively identify opportunities to enhance customer experience
- Participate in weekly training sessions to maintain product expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving with data-driven decision-making
- Reliable high-speed internet and quiet home workspace
- Availability for 25-30 hours/week (4:00 PM - 10:00 PM ET)