Job Description
Join Houston's leading flexible employer! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This role offers unmatched schedule flexibility and growth opportunities for both part-time and full-time candidates. Enjoy a collaborative environment with competitive pay and comprehensive benefits.
Why Work With Us?
- Flexible scheduling (evening/night shifts available)
- Competitive hourly pay + performance bonuses
- Comprehensive training program
- Clear advancement pathways to full-time roles
- Modern downtown Houston workspace
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours
- Resolve customer issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with day teams for seamless service continuity
- Meet/exceed quality and productivity metrics
- Identify opportunities for process improvements
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in evening/night shifts
- Proficient with CRM systems and MS Office
- Flexible schedule availability (evenings/nights)
- Positive attitude and service-oriented mindset
- Valid Texas driver's license (if field visits required)