Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Retail Group! We're seeking energetic individuals to deliver exceptional experiences during our peak evening hours. Enjoy a vibrant downtown atmosphere, competitive compensation, and flexible scheduling perfect for students and professionals. Our commitment to growth and work-life balance makes this ideal for those seeking meaningful part-time opportunities in the heart of San Francisco.
Responsibilities
- Deliver exceptional customer service through in-person and digital channels
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries and complaints with empathy and efficiency
- Assist with inventory management and visual merchandising during evening shifts
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 6 months customer service or retail experience
- Strong communication and conflict resolution skills
- Ability to work evenings (4 PM - 10 PM) including weekends
- Proficiency with POS systems and basic MS Office applications
- Valid California driver's license (for occasional errands)
- Availability to work 20-25 hours weekly
- Positive attitude and problem-solving mindset