Job Description
Join FlexiHire Solutions and become part of our dynamic evening team! We're seeking motivated individuals to provide exceptional customer support during our peak evening hours. Enjoy the perfect blend of work-life balance with our flexible scheduling options. No weekends required!
As a key member of our support team, you'll handle inquiries, resolve issues, and ensure customer satisfaction through multiple channels. This role is ideal for students, parents, or anyone seeking a rewarding part-time position with growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve technical issues and provide product support with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with day team to ensure seamless customer experience
- Meet daily performance metrics while maintaining service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Previous customer service experience preferred but not required
- Strong verbal communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable transportation to our Atlanta facility
- Basic computer proficiency and typing skills (30+ WPM)
- Flexible availability Monday-Friday evenings