Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're urgently seeking energetic individuals to deliver exceptional customer experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and a vibrant work environment in the heart of Oakland. Perfect for students, night owls, or those seeking supplemental income with growth opportunities.
Why Work With Us? • Competitive hourly wages with performance bonuses • Comprehensive training program • Employee discount program • Positive, inclusive team culture • Easy public transit access
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately using POS systems
- Manage inventory and stock replenishment during evening shifts
- Resolve customer inquiries and complaints with professionalism
- Collaborate with day team to ensure seamless operations
- Uphold store appearance and safety standards
- Support visual merchandising tasks as assigned
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Availability for evening shifts (3 PM - 11 PM, including weekends)
- Strong communication and problem-solving skills
- Basic proficiency with POS systems and Microsoft Office
- Ability to stand/walk for extended periods
- Valid CA driver's license (if driving required for duties)
- Background check required upon hire