Job Description
Join our dynamic team at CityHub Solutions as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This immediate hire opportunity offers flexible scheduling and competitive compensation in the heart of Boston.
As a key member of our support team, you'll resolve inquiries, process orders, and ensure customer satisfaction through our digital platforms. Perfect for students, professionals, or anyone seeking a rewarding evening schedule.
Responsibilities
- Handle inbound customer calls and digital communications during evening shifts
- Resolve billing inquiries, order issues, and product questions
- Update customer records in CRM systems with accuracy
- Collaborate with daytime teams for seamless service transitions
- Meet/exceed customer satisfaction metrics (CSAT scores)
- Document interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Excellent verbal communication and problem-solving skills
- Proficiency with Microsoft Office and ticketing systems
- Ability to work independently with minimal supervision
- Flexible availability between 4 PM - 11 PM, including weekends
- Boston-based or willing to commute downtown