Job Description
Join our dynamic team at Baltimore Connect Solutions and become a vital part of our evening operations! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This immediate opportunity offers flexible scheduling while making a real impact in our community. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Maintain detailed records of customer interactions and resolutions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Adhere to company policies and regulatory compliance standards
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Evening/weekend availability (5 PM - 11 PM shifts)
- Background check and drug screen required