Job Description
Join Nightscape Solutions as an Evening Customer Service Specialist and become the voice of our growing brand! We're seeking energetic professionals to deliver exceptional customer experiences during our peak evening hours (5 PM - 10 PM). Enjoy a supportive team environment, competitive pay, and flexible scheduling perfect for students or those seeking work-life balance. Our modern Charlotte office offers free parking and a relaxed atmosphere where your contributions make a real impact.
Why join us?
• Competitive hourly pay with weekly direct deposit
• Comprehensive paid training
• Employee discounts and referral bonuses
• Opportunities for advancement to team lead roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges accurately while maintaining service standards
- Document customer interactions and feedback for continuous improvement
- Collaborate with day teams to ensure seamless customer journey
- Meet/exceed performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications and CRM systems
- Flexible availability between 5 PM - 10 PM weekdays and weekends
- Positive attitude and problem-solving mindset