Job Description
Join Austin Flex Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences while maintaining a flexible schedule. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. Apply today and start your flexible career journey in Austin's thriving tech hub!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with professionalism
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficient in CRM platforms and MS Office Suite
- Ability to work independently in a remote environment
- Strong problem-solving and multitasking abilities
- Available for 20-30 hours/week between 4 PM-12 PM