Job Description
Join our dynamic team and transform your evenings into rewarding opportunities! Minneapolis Community Services is seeking passionate Evening Customer Service Specialists to deliver exceptional experiences while enjoying a flexible schedule tailored to your lifestyle. This role combines meaningful community impact with work-life balance, allowing you to grow professionally without compromising personal commitments.
Our ideal candidates thrive in fast-paced environments and value the unique energy of evening interactions. With competitive compensation and a supportive culture, you'll gain transferable skills while making tangible differences in our community. Perfect for students, parents, or professionals seeking supplementary income with schedule autonomy.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve inquiries and troubleshoot issues using CRM systems and knowledge bases
- Document interactions and maintain accurate client records in compliance with privacy standards
- Collaborate with day-shift teams to ensure seamless service continuity
- Contribute to process improvement initiatives enhancing evening service efficiency
- Participate in ongoing training to refine product knowledge and communication techniques
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in high-contact environments
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to multitask effectively in fast-paced evening settings
- Strong problem-solving abilities with calm demeanor under pressure
- Flexible availability Monday-Friday evenings (15-25 hours/week)