Job Description
Join our dynamic hospitality team as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers competitive pay, flexible scheduling, and immediate start for qualified candidates. Work in a vibrant downtown Indianapolis environment with opportunities for growth and advancement.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person
- Manage reservation systems and optimize seating arrangements
- Resolve guest inquiries and concerns with professionalism
- Coordinate with kitchen and service teams for seamless operations
- Maintain accurate records of guest feedback and preferences
- Assist with opening/closing procedures and cash handling
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Proficient with reservation software and POS systems
- High school diploma or equivalent required
- Flexible schedule availability (3-5 shifts weekly)
- Basic math and cash handling abilities
- Positive attitude and teamwork mindset