Job Description
Join our dynamic team as an Evening Customer Service Specialist in the heart of Colorado Springs! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our hospitality group. Perfect for students, career-changers, or anyone seeking a rewarding evening position with a supportive team environment.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and process bookings with precision
- Address guest inquiries and resolve concerns promptly
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain accurate documentation and reporting systems
- Assist with evening event coordination and guest check-ins
- Uphold brand standards and service excellence protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Strong communication and interpersonal skills
- Proficiency with reservation software and MS Office Suite
- Ability to work evenings and weekends (4:00 PM - 11:00 PM)
- Exceptional problem-solving abilities
- Positive attitude and team-oriented mindset
- Valid Colorado driver's license preferred