Job Description
Join our award-winning team at Phoenix Hospitality Group as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a supportive work environment in the heart of Phoenix. Whether you're a student, career-changer, or seeking supplemental income, this position provides the perfect blend of professional development and work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person during evening shifts (4 PM - 12 AM)
- Resolve billing, reservation, and service issues with professionalism and empathy
- Process transactions accurately using our proprietary POS system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Contribute to continuous improvement initiatives for guest satisfaction
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and point-of-sale systems
- Ability to work independently in a fast-paced environment
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent; college coursework preferred