Job Description
Join our dynamic team at Bluegrass Retail Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This flexible opportunity offers competitive pay, growth potential, and a supportive work environment perfect for students, parents, or anyone seeking evening flexibility.
Why Join Us?
- Competitive hourly pay with performance incentives
- Comprehensive training program
- Employee discounts and wellness benefits
- Clear career advancement pathways
- Positive team culture focused on recognition
Responsibilities
- Deliver exceptional customer service across multiple channels (in-store, phone, chat)
- Process transactions accurately using POS systems
- Resolve customer inquiries and complaints with professionalism
- Assist with inventory management and stock replenishment
- Maintain store cleanliness and visual merchandising standards
- Collaborate with day and overnight teams for seamless operations
- Participate in evening inventory counts and audits
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Basic proficiency with POS systems and technology
- Ability to work independently with minimal supervision
- Flexibility to work evenings (4 PM - 11 PM), weekends, and holidays
- Valid driver's license and reliable transportation