Job Description
Join our dynamic team at Sunrise Retail Group as an Evening Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, parents, and career changers seeking work-life balance in El Paso's thriving retail sector.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts
- Process orders, returns, and exchanges with precision and efficiency
- Resolve customer concerns with empathy and solution-oriented approaches
- Collaborate with day team to ensure seamless service continuity
- Maintain accurate transaction records and inventory documentation
- Support merchandising and store presentation standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 6 months customer service experience
- Strong written and verbal communication skills
- Ability to work independently during evening hours (4 PM - 11 PM)
- Proficiency with POS systems and Microsoft Office Suite
- Spanish bilingual proficiency highly valued
- Reliable transportation and punctuality
- Positive attitude under pressure