Job Description
Join our award-winning team at Frontier Communications as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our Colorado customers during evening hours. This immediate hire opportunity offers flexible scheduling, competitive pay, and comprehensive training. Perfect for students, parents, or anyone seeking a rewarding evening role in a dynamic environment. Start your journey with us today and make a real difference in our community!
Responsibilities
- Handle inbound customer inquiries regarding services, billing, and technical support
- Resolve customer concerns with empathy and efficiency while maintaining company standards
- Process orders, updates, and account modifications accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex connectivity issues
- Document all interactions and resolutions according to company protocols
- Meet performance metrics for call handling time and customer satisfaction
- Support weekend shifts as needed to maintain 24/7 service coverage
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Proficient in multitasking with strong problem-solving abilities
- Comfortable using CRM software and troubleshooting tools
- Ability to thrive in a fast-paced, team-oriented environment
- Must be available to work evenings (4 PM - 12 PM) and weekends
- Previous telecommunications experience a plus