Job Description
Join New York's premier hospitality team as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during evening hours. Whether you're looking for flexible part-time work or a full-time career launch, this role offers competitive pay, comprehensive training, and growth opportunities in the heart of Manhattan. Perfect for students, professionals, and night owls seeking rewarding work-life balance.
Why Work With Us?
- Competitive pay with weekly tips and bonuses
- Free meals during shifts
- Employee discounts on services
- Health benefits for full-time roles
- Transportation stipend for late shifts
Responsibilities
- Handle high-volume evening customer inquiries via phone, email, and in-person
- Process reservations and manage guest check-ins/check-outs
- Resolve service issues with empathy and efficiency
- Collaborate with night security and maintenance teams
- Maintain accurate guest records and billing information
- Upsell premium services and loyalty programs
- Prepare nightly reports and handover documentation
Qualifications
- Minimum 1 year customer service experience
- Availability for evenings (5 PM - 1 AM) and weekends
- Proficient in multilingual communication (Spanish/French preferred)
- Strong conflict resolution and problem-solving skills
- Ability to work independently in fast-paced environments
- Basic knowledge of reservation systems (e.g., Opera, Amadeus)
- Valid NYC hospitality license (or willingness to obtain)