Job Description
Join Mountain Vista Hospitality Group as an Evening Customer Service Specialist and become the heart of our guest experience! We're seeking dynamic individuals to deliver exceptional service during our peak evening hours at our premier Colorado Springs location. Whether you're seeking supplemental income or a rewarding career path, we offer flexible scheduling and growth opportunities. Enjoy competitive pay, comprehensive training, and a vibrant team environment where your contributions are valued.
Why Work With Us? • Flexible evening shifts accommodating students and professionals • Competitive wages with performance-based incentives • Career advancement into supervisory roles • Health benefits for full-time team members • Employee discounts on services and events
Responsibilities
- Deliver outstanding customer service during evening operations (4 PM - 12 AM)
- Manage guest inquiries, reservations, and check-in/check-out processes
- Handle payment transactions and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and professionally
- Uphold brand standards in cleanliness and facility presentation
- Assist with event setup and evening hospitality functions
- Contribute to positive team culture through collaboration
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Proficiency with reservation systems and basic software
- Flexibility to work weekends, holidays, and varying shifts
- Valid driver's license with clean driving record (if transportation needed)
- Ability to stand/walk for extended periods and lift 25 lbs