Job Description
Join our dynamic team at Premier Retail Solutions as an Evening Customer Service Specialist! We're urgently seeking energetic individuals to deliver exceptional service during our peak evening hours. This role offers competitive pay, flexible scheduling, and growth opportunities within our rapidly expanding retail network. If you thrive in fast-paced environments and enjoy helping customers, apply today to become part of Sacramento's most customer-centric team!
Responsibilities
- Provide outstanding customer service via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Process transactions accurately using POS systems and handle cash/credit payments
- Resolve customer inquiries and complaints with empathy and efficiency
- Assist with inventory management and product displays during closing procedures
- Collaborate with evening staff to maintain store cleanliness and safety standards
- Support training initiatives for new team members during evening shifts
- Contribute to sales goals through product knowledge and upselling techniques
Qualifications
- Minimum 1 year customer service or retail experience preferred
- Strong communication skills and problem-solving abilities
- Availability to work evenings, weekends, and holidays consistently
- Basic proficiency with POS systems and digital tools
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent; college students encouraged to apply
- Positive attitude and ability to thrive in team environments
- Background check and reliable transportation required