Job Description
Join our dynamic Houston team as an Evening Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional service during our peak evening hours. This flexible role offers both part-time and full-time opportunities with competitive compensation and growth potential. Whether you're a student, career-changer, or experienced professional, we provide comprehensive training and a supportive environment. Enjoy evening shifts that fit your lifestyle while building valuable skills in customer relations, problem-solving, and team collaboration. Full-time positions include health benefits and career advancement paths.
Responsibilities
- Provide outstanding customer support via phone, email, and in-person during evening hours
- Resolve product inquiries and service issues with empathy and efficiency
- Process transactions accurately using our point-of-sale system
- Collaborate with day-shift teams to ensure seamless service continuity
- Maintain organized sales floor and product displays
- Contribute to inventory management and stock replenishment
- Document customer feedback for service improvement initiatives
- Adhere to all safety protocols and company policies
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service or retail experience preferred
- Strong communication and problem-solving abilities
- Proficiency with POS systems and basic office software
- Availability to work evenings (5 PM - 10 PM, weekends included)
- Exceptional time management and multitasking skills
- Positive attitude and team-oriented mindset
- Ability to stand for extended periods and lift up to 25 lbs