Job Description
Join our award-winning team at Sunshine Hospitality Group, where we're revolutionizing guest experiences in Orlando's vibrant tourism scene. We're seeking passionate Evening Customer Service Specialists to deliver exceptional service during our peak evening hours. This flexible role offers the perfect opportunity for students, professionals, and career changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment that values your growth.
Our team members enjoy:
- Free parking and meal discounts
- Health insurance options for full-time roles
- Clear advancement pathways to management
- Employee recognition programs
Responsibilities
- Manage guest check-ins and check-outs during evening shifts
- Handle reservations and modify bookings using our proprietary system
- Resolve guest inquiries and complaints with empathy and efficiency
- Collaborate with housekeeping and security teams
- Maintain accurate guest records and payment processing
- Conduct property walkthroughs to ensure standards
- Assist with emergency procedures as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Flexible availability including nights, weekends, and holidays
- Proficient with hotel management software
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Basic first aid certification (training provided)
- Fluent English; Spanish proficiency a plus