Job Description
Join our award-winning team as an Evening Customer Service Specialist! Global Solutions Ltd. is seeking dynamic individuals to deliver exceptional customer experiences during our high-traffic evening hours in London. This flexible role offers both part-time and full-time opportunities with competitive pay and career progression paths. Enjoy a supportive environment where your skills make a real impact.
What We Offer:
- Competitive hourly rates with full-time equivalent benefits
- Comprehensive training and development programs
- Flexible scheduling including weekends
- Opportunities for advancement into team lead roles
- Modern workspace in central London
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and product concerns efficiently
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet and exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities for process improvements
Qualifications
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently and in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for evening shifts (5 PM - 10 PM)
- Positive attitude and customer-focused mindset