Job Description
Join our dynamic team as an Evening Customer Service Specialist at Nexus Retail Solutions! We're seeking energetic individuals to deliver exceptional customer experiences during our peak evening hours (3 PM - 11 PM). This role offers flexible scheduling perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant team environment in the heart of Charlotte.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately and maintain cash drawer accountability
- Assist with inventory management and product displays during evening shifts
- Resolve customer complaints with empathy and solution-oriented approach
- Collaborate with day team to ensure seamless service transitions
- Uphold brand standards and store cleanliness protocols
- Participate in evening team briefings and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays consistently
- Basic proficiency with POS systems and Microsoft Office
- Reliable transportation and punctuality
- Positive attitude and collaborative team spirit
- Must pass background check and drug screening