Job Description
Apex Support Solutions is seeking a dedicated Evening Customer Service Representative to join our growing team in Columbus, Ohio. We offer a competitive hourly wage with weekly pay and a flexible schedule designed to work around your life.
In this role, you will be the first point of contact for our clients, resolving inquiries and ensuring a high level of customer satisfaction. We value hard work and reliability, making this an excellent opportunity for those looking for steady evening work.
Responsibilities
- Handle incoming customer calls and emails with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Document all interactions and transactions accurately in the CRM system.
- Provide product information and technical support to evening customers.
- Collaborate with the morning team to ensure seamless workflow continuity.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.