Job Description
Join a Team That Puts People First.
Are you a natural problem solver looking for an opportunity to make a real impact? Apex Support Solutions is currently seeking dedicated Evening Customer Service Representatives to join our San Antonio team. We offer immediate start dates and a supportive environment where your contributions matter.
Why Apply?
- Flexible Hours: Work the evening shift (3:00 PM – 11:00 PM) and enjoy a healthy work-life balance.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Immediate Opportunities: We are hiring immediately, so you won't have to wait long to start your new career.
We are looking for individuals who thrive in a fast-paced setting and are committed to delivering exceptional service to our clients.
Responsibilities
- Manage Inquiries: Assist customers via phone, email, and live chat with a focus on resolving issues efficiently and professionally.
- Process Orders: Accurately handle customer orders, returns, and exchanges while ensuring data entry is error-free.
- Issue Resolution: Troubleshoot customer concerns and escalate complex issues to the appropriate team leads promptly.
- Documentation: Maintain detailed and accurate records of all customer interactions within our CRM system.
- Team Collaboration: Communicate effectively with cross-functional teams to ensure seamless service delivery.
- Compliance: Adhere to all company policies, safety protocols, and quality standards during every shift.
Qualifications
- Experience: Minimum of 1 year of customer service experience preferred; entry-level candidates with strong communication skills are welcome.
- Availability: Must be available to work evenings, including weekends, with a flexible schedule.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficient with computer systems, MS Office Suite, and navigating multiple software applications simultaneously.
- Professionalism: Ability to remain calm and courteous under pressure while maintaining a positive demeanor.
- Education: High School Diploma or GED required.