Job Description
Are you seeking a flexible schedule that fits your lifestyle? Georgia FlexWorks is currently hiring dedicated Evening Customer Service Representatives to join our dynamic team in Atlanta, Georgia.
This is an excellent opportunity for individuals looking to balance work with personal commitments. As a key member of our support team, you will be the face of our brand, ensuring our clients receive exceptional service during our evening hours. We offer a collaborative environment, competitive pay, and the chance to grow within a leading US-based company.
Why Join Us?
- Flexible evening schedules (4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Competitive hourly wage with performance bonuses.
- Comprehensive training provided.
- Modern, remote-friendly office amenities in Midtown Atlanta.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on evening availability.
- Resolve product or service issues and provide accurate information to clients.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team members to ensure a seamless customer experience.
- Identify and escalate complex issues to management when necessary.
- Maintain a high level of professionalism and confidentiality at all times.
Qualifications
- High school diploma or equivalent; previous customer service experience preferred.
- Strong communication skills with the ability to listen actively and empathize.
- Must be available to work evenings, including weekends and holidays.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely.