Job Description
Are you looking for a rewarding opportunity to join a vibrant team in the heart of Tampa? Suncoast Support Hub is currently seeking dedicated Evening Part-Time Customer Service Representatives to join our immediate hire roster.
We offer a competitive pay rate, flexible scheduling, and a supportive work environment. If you are a problem-solver who thrives in a fast-paced setting and is ready to start immediately, we want to hear from you!
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer records and database information using internal software tools.
- Collaborate with the day shift team to ensure seamless workflow and continuity.
- Adhere to all company policies, procedures, and quality standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or sales experience is a plus but not mandatory.
- Must be available to work evenings (typically 4:00 PM – 12:00 AM).
- Reliable high-speed internet connection and a quiet workspace are required.
- Strong verbal and written communication skills.
- Proficient in basic computer operations and MS Office Suite.
- Ability to multitask and stay organized in a busy environment.