Job Description
We are looking for a highly motivated Evening Customer Service Representative to join our growing team in Tampa, FL. If you are seeking a flexible schedule with immediate start opportunities, this is your chance to work with a dynamic company that values your time and talent.
Key Highlights:
- Flexible evening shifts (3:00 PM - 11:00 PM)
- Immediate hiring process for qualified candidates
- Competitive hourly wage and benefits package
- Supportive work environment
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with a focus on service recovery and satisfaction.
- Accurately document all customer interactions and account details in our internal CRM system.
- Provide product and service information to help customers achieve their goals.
- Collaborate with the team to ensure consistent service standards are met during evening operations.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficient with basic computer applications and CRM software.
- Ability to work independently and maintain focus in a fast-paced environment.