Job Description
Are you looking for evening part-time jobs in New York? Join a dynamic team at NYC Support Hub where we prioritize employee growth and work-life balance. We are currently seeking dedicated individuals for an immediate start in our Customer Support department. Work flexible evening shifts and help our clients resolve inquiries with professionalism and empathy.
Why Join Us?
- Immediate Hiring: Start working within 48 hours.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Flexible Schedule: Choose from various evening shifts.
- Modern Environment: Work in a collaborative, tech-forward office.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Document customer interactions and update our CRM systems accurately.
- Collaborate with the morning shift team to ensure seamless continuity of service.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is a plus but not mandatory.
- Strong communication and interpersonal skills.
- Basic computer literacy and ability to navigate multiple software platforms.
- Reliable internet connection if working remotely (hybrid option available).
- Ability to work evening shifts (e.g., 4:00 PM - 12:00 AM).