Job Description
Are you looking for a rewarding evening part-time job in Fort Worth? Fort Worth Tech Support & Solutions is seeking a dedicated Customer Service Representative to join our expanding team. If you thrive in a fast-paced environment and enjoy helping people solve problems, we want to hear from you.
We offer a competitive hourly rate, flexible scheduling, and a supportive work culture. This role is perfect for students or professionals seeking work-life balance without sacrificing career growth.
Why Join Us?
- Competitive pay: $18.00 - $22.00 per hour.
- Flexible evening shifts (4:00 PM - 12:00 AM).
- Health and dental benefits for full-time hours.
- Professional development and training programs.
- A modern, smoke-free office environment in the heart of downtown Fort Worth.
Apply today and take the next step in your career with us!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening shifts.
- Resolve complex technical and billing issues with patience and professionalism.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the morning shift team to ensure seamless service transitions.
- Identify opportunities to upsell products and services to existing clients.
- Adhere to all company policies and quality assurance standards.
- Stay updated on product knowledge and industry trends.
Qualifications
- High school diploma or GED equivalent.
- Minimum of 1 year of experience in customer service or technical support.
- Proficient in Microsoft Office Suite and basic computer troubleshooting.
- Must be available to work evenings (typically 4:00 PM - 12:00 AM).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.