Job Description
Are you seeking a rewarding career that offers the perfect work-life balance? BrightPath Technologies is currently hiring dedicated Evening Customer Service Representatives to join our thriving team in Ohio and surrounding areas of Pennsylvania. We are looking for individuals who thrive in a fast-paced environment and want to make a real impact on our customers' experience.
As a key member of our support team, you will be the voice of our brand, assisting clients with their inquiries and ensuring their satisfaction. We pride ourselves on our inclusive culture and are committed to providing flexible schedules that accommodate your personal needs.
What You'll Get:
• Competitive hourly wage with performance-based bonuses
• Flexible evening shifts (e.g., 4:00 PM – 12:00 AM)
• Comprehensive paid training program
• Health, dental, and vision insurance options
• Career advancement opportunities within the company
As a key member of our support team, you will be the voice of our brand, assisting clients with their inquiries and ensuring their satisfaction. We pride ourselves on our inclusive culture and are committed to providing flexible schedules that accommodate your personal needs.
What You'll Get:
• Competitive hourly wage with performance-based bonuses
• Flexible evening shifts (e.g., 4:00 PM – 12:00 AM)
• Comprehensive paid training program
• Health, dental, and vision insurance options
• Career advancement opportunities within the company
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening hours.
- Resolve complex customer issues efficiently while maintaining a professional and empathetic demeanor.
- Accurately document all customer interactions, feedback, and account updates in our CRM system.
- Identify trends in customer inquiries and collaborate with the team to improve service protocols.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Assist in the onboarding process for new team members as needed.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency in basic computer applications and typing speed of 35+ WPM.
- Reliable internet connection and a quiet home office environment.
- Ability to work evenings, weekends, and holidays as required.