Job Description
Urgent Hiring: Evening Customer Service Representative
Are you looking for a flexible evening job in Charlotte that offers immediate opportunities? Charlotte Tech & Support Services is currently seeking motivated individuals to join our growing team. If you thrive in a fast-paced environment and want to help customers while enjoying a great work-life balance, this is the role for you.
We are offering competitive hourly rates and the chance to start immediately. No prior experience is required for this entry-level position.
Why Join Us?
- Flexible evening shifts (4:00 PM - 12:00 AM).
- Competitive hourly pay with performance bonuses.
- No experience needed – full training provided.
- Modern, collaborative work environment in Uptown Charlotte.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and technical issues with patience and professionalism.
- Process orders, returns, and account updates accurately and efficiently.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the morning support team to ensure seamless operations.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and proficiency with MS Office applications.
- Strong verbal and written communication skills.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) on a rotating schedule.
- Reliable internet connection and transportation.